FAQs

We offer a variety of payment options. We accept Visa, MasterCard, American Express, and Apple Pay cards. We also take PayPal and store credit in the form of e-gift cards.

We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Wojoma adheres to the highest industry standards to protect your personal information.

We understand that shopping online can be worrisome, but rest assured that your data is protected. We do not save our customers information and all purchases are encrypted.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, this is the most stringent level of certification available in the payments industry, which is widely used on the Internet for processing payments.

In addtion to Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly.

The default pricing on our site is in USD, and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply since they’re not controlled by Wojoma.

You can place an order by choosing your preferred product and then click on【BUY IT NOW】button, or you can choose【ADD TO CART】and continue your shopping and finally click on【PROCEED TO CHECKOUT】button witch is availaible by clicking on cart icon.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

If you do not receive an email from Wojoma within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely misspelled.

Please contact our Customer Service via email at contact@wojoma.com for assistance.

To change an order, please contact us immediately at contact@wojoma.com. Be sure to include your order number and a message indicating the correct shipping address.

We can change a shipping address if the order has not been processed yet.

Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

To change an order, please contact us immediately at contact@wojoma.com. Be sure to include your order number and a message indicating the change(s) that are needed.

We can change an order if the order has not been processed yet.

Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

To cancel an order, please contact us immediately at contact@wojoma.com. Be sure to include your order number and a message indicating that you want the order to be canceled.

We can cancel an order if the order has not been processed yet.

Please note that orders are processed nightly at 10:00 PM (PST).

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We’re proud to offer FREE USA Shipping on all orders!

Delivery times are dependent on the location of the Purchased Item will determent from which warehouse the product is shipped, but averages 6 to 14 business days once shipped.

*Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

Our warehouses are located in various parts of the world, so depending on your delivery address, our systems will determine the best place for your items to be picked and dispatched.

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 2 to 5 business days for the tracking information to be updated in the courier's system.

If you have any concerns with your order, please contact our Support Team at contact@wojoma.com and they will be glad to assist you.

When you order multiple items at a time, they may be shipped separately.

So don't panic if you don't receive all of your items at once…they are on the way.

If you have any concerns with your order, please contact our Support Team at contact@wojoma.com, and they will be glad to assist you.

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at: contact@wojoma.com

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

If any product is faulty, you are protected under our refund & returns policy. The policy can be viewed here: https://www.wojoma.com/policies/refund-policy

Please visit page Refund Policy Click here for full information on our refund policy.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We will send you a shipping confirmation email with the tracking number for your order. The shipping confirmation email will be sent to the email that you provided when placing your order. It will guide you on how to track your package.

Please note that the tracking information will be available 2-5 days after you have received your shipping confirmation email.

You should see tracking events within 48-72 hours after you have received the tracking number.

The reason for the time lag is that in most cases, it takes a couple of days for the tracking number to show up in the courier's tracking system.

If your tracking number doesn't show any information about your package, please track again later.

If you have questions about your order or need assistance with tracking your order, please contact our Customer Support Team at Contact@wojoma.com, and they will be glad to assist you.

Most emails are answered within 1 business day.

Your shipment may be delayed. Delivery time delays can be due to Customs, bad weather incidents, or backlogs. Please note that tracking information is available only after your order has been shipped.

Click here to visit our contact form. Alternatively, you can email us at help@wojoma.com.

One of our team will be in touch within 1 business day, we're available Mon-Fri 9-6 EST